Refund Policy

For All plans, a full refund will be issued if SUPPORT MAX has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be completely refundable and basic technician charge shall be deductible. Notwithstanding this SUPPORT MAX may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with SUPPORT MAX. On the specific request of the subscriber SUPPORT MAX may process the refund in some other account subject to submission of such documents/information as may be asked by SUPPORT MAX for the said purpose. For incident based plans, you will be eligible for refund when any of the following criterions are met: - You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active. - The issue is out of scope for the particular plan - 15 days have not passed after the issue was last worked upon by aniYogi technician - If user has any questions about the Refund Policy at our Web site, user can e-mail user inquiries to contact@supportmax.net